Virtual Call Centre Solution – Home-based Workforce Benefits-coreldraw快捷键大全

VOIP The Hosted Voice over IP (VoIP) market has been propelled into the future of communication due to the inception of the Virtual Call Centre solution into the range of products available from telephony service providers. Designed to revolutionise the way call centres currently operate, the solution enables a home-based work force to complete business communications as if they were in the office. This removes the need for fixed offices and the associated operational overheads. The Virtual Call Centre solution is aimed at creating a more appealing working environment for part-time workers, those who require flexible working arrangements or who are unable to travel into an office, such as working parents, students or the physically disabled. Virtual Call Centres have Become a Necessity Service centres have identified call centres as struggling to recruit and retain employees because the staff turnover is of a high level. The Virtual Call Centre solution was created to help call centres capitalise on the growing part-time work force, particularly those who have a predominantly home-based work force. Recent research suggests that the home-based workforce will continue to increase. The number of employees working flexibly has risen sharply over the past two years, according to the latest employment trends surveys. A survey of 513 employers found that almost half (46%) allow their employees to telework’ (work via telecommunications); a percentage increase of 32% from 14% two years ago. Interestingly, a travel company surveyed 1,000 office workers recently and found that almost half of the employees interviewed would rather work from home, enabling them to escape the rush hour traffic jams, save on travel costs and benefit from flexible working hours. Call centre staff conduct the majority of their work via email and telephone, and therefore in most cases, staff can work just as effectively from home, providing they have the right communications infrastructure and tools. Using a home-based work force can enhance people’s work-life balance greatly. The reduction in commuting alone could save several hours each day. Furthermore, in the current economic climate, home working can help save both the employer and employee money. Also, the reduction in travelling of employees and lesser need for office buildings and structures will benefit the environment positively, due to reduced pollution levels and a smaller carbon footprint. Most companies’ previous systems have proven to be inflexible and costly. Many companies came to the conclusion that maintaining their current system and ensuring that the system could support rapid company expansion would result in unaffordable costs. Companies with a majority of their workforce being home-based, with the exception of administration staff, trainers and team leaders, communication between employees is costly. Tracking the performance of the work of home-based staff is an added complexity. What the Solution Means For Companies By adopting a Virtual Call Centre solution, a company’s leaders can now monitor their home-based work force, and track when they are on the phone. Communicating with them is now as simple as if they were working alongside them in the office. A Virtual Call Centre solution advances re-routing functionality and is fully scalable. It can be used when required and on an individual or wide-scale basis. Features will generally include: Sophisticated cash flow solutions to support agents working across multiple sites Accessories including a wide range of handsets to optimise agent performance Time is money for call centres, especially for those whose calls are predominantly outbound. Staff turnover can also be detrimental to their business. It is therefore vital to have the right equipment in place to support change and address the issue of staff retention. A home-based work force is becoming a much more common occurrence in business. The new Virtual Call Centre solution rises to the challenge of making a call centre a more appealing type of work and its advanced functionality ensures that customer service is vastly improved. About the Author: 相关的主题文章: